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Prioritising Communication in a Challenging Customer-Facing Environment

Being on the front line in a customer service role can be deeply rewarding, but it can also be challenging, especially when working in an Accounts Receivable role. Communication challenges, compounded by the stresses of the COVID-19 pandemic, led REMONDIS Australia – one of the world’s largest recycling and water suppliers – to enlist the services of Innovate Learn. The articles linked below outline our training solution that addressed the difficult balance of moving irate customers to a place where they were open to discussing how they could settle an overdue account.

Published in Industry Update, and Manufacturer’s Monthly

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